Gain Competitive Advantage with Customer-Centric Focus.
Take the Customer Centricity framework and add value to your business as a trusted customer advisor. Learn how to integrate and organize marketing functions around your customers by using the transformative power of a customer-centric marketing approach.
Designed with You in Mind
- 100% Online – Perfect for working professionals
- Self-Paced Learning – Take classes at your own speed anytime, anywhere
- Game-ified Learning Platform – Powered by the award-winning Rali platform, this course makes online learning engaging, relevant, challenging, and, most importantly, fun
- Digital Credential in Customer Centricity
Gain Knowledge in the Following Key Topics
- The Evolution of the Marketing Practice
- Harnessing the Power of Customer Centricity
- Creating Value for Customers
- Gaining a Competitive Advantage Through Customer Loyalty
- Aligning Marketing Strategies with Customer Needs
- Managing Customer Expectations
- Building a Genuinely Customer Centric Organization
Add Value to Your Organization
- Dramatically improve customer centric mindset and strategy for you and your company
- Strengthen customer loyalty and foster long-term customer relationships
- Ideal for sales managers and their teams or for emerging marketing professionals ready to take their career to the next level
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